Refund/Return Policy

At RedLink, customer satisfaction is our priority. This Refund and Return Policy explains the conditions under which refunds, service cancellations, and equipment returns are processed.

1. Internet Services

Since internet services are activated digitally and begin immediately after installation, monthly subscription charges are generally non-refundable once the service has been successfully activated and is operational.

2. Installation Charges

Installation fees, activation charges, and one-time setup costs are non-refundable once the installation has been completed.

If RedLink is unable to provide the requested service due to technical limitations or network unavailability before installation, any eligible advance payment may be refunded after verification.

3. Advance Payments

Customers who pay in advance for internet services may be eligible for a refund only if:

• The service has not yet been installed or activated.
• RedLink is unable to provide the requested service.
• Duplicate or incorrect payments have been made.

4. Service Cancellation

Customers may request cancellation of their internet service at any time by contacting RedLink Customer Support.

Any outstanding dues, equipment charges, or unpaid invoices must be cleared before the cancellation request can be completed.

5. Equipment Return

If RedLink provides equipment such as routers, ONTs, modems, or other networking devices on a rental or company-owned basis, they must be returned in good working condition upon service termination.

6. Refund Processing Time

Once a refund request has been reviewed and approved, refunds are typically processed within 7–14 business days. Processing times may vary depending on the payment method and banking procedures.