Service Policy

At RedLink, we are committed to providing fast, secure, and reliable internet services to all our residential and business customers. Our Service Policy outlines the standards, responsibilities, and expectations to ensure a seamless internet experience.

1. Service Availability

RedLink strives to maintain maximum network uptime and uninterrupted connectivity. While we make every effort to provide continuous service, temporary interruptions may occur due to scheduled maintenance, equipment upgrades, power outages, or unforeseen technical issues.

2. Installation & Activation

• New connections are installed after successful verification and payment confirmation.
• Installation timelines may vary depending on service availability and location.
• Customers are responsible for providing safe access to the installation site.

3. Internet Performance

• Actual speeds may vary depending on network traffic, Wi-Fi signal strength, customer equipment, and external factors.
• Wired connections generally provide better performance than wireless connections.
• Internet speeds are provided according to the selected package.

4. Customer Responsibilities

• Provide accurate personal and billing information.
• Keep login credentials and Wi-Fi passwords secure.
• Ensure that their devices are free from malware or unauthorized software.
• Use the internet service only for lawful purposes.
• Avoid activities that may negatively impact network performance or violate applicable laws.

5. Acceptable Use

RedLink's internet service must not be used for:

• Illegal downloading or distribution of copyrighted material.
• Hacking, phishing, or unauthorized access to any system.
• Sending spam, malicious software, or harmful content.
• Any activity that disrupts or degrades network performance for other users.

6. Maintenance & Scheduled Downtime

From time to time, RedLink may perform maintenance or infrastructure upgrades to improve service quality. Customers will be notified in advance whenever possible. During these periods, temporary service interruptions may occur.